Testing Services Specialist

Highland Community College is seeking a dedicated and detail-oriented Testing Services Specialist to join our team. This full-time position provides placement testing and a variety of other testing services for both internal and external customers. If you are passionate about helping students succeed and enjoy providing excellent customer service, this is a fantastic opportunity for you!

Key Responsibilities:

• Administer and proctor placement tests for prospective, current, and returning students, including high school students.
• Accurately enter and upload placement test data into the BANNER system.
• Serve as the primary contact and subject matter expert for Accuplacer.
• Provide exceptional customer service to students, faculty, and staff.
• Administer various other tests such as PearsonVue, Kaplan for nursing students, CLEP, and DSST for both internal and external clients.
• Assist in generating reports and statistics related to placement testing and other Testing Center services.
• Support Quick Start events by organizing and facilitating testing processes throughout the school year.
• Act as the key contact for Testing Center operations in the absence of the Testing Center Coordinator.
• Update manuals and maintain testing center resources and information on the website.
• Perform additional duties as assigned to contribute to the smooth operation of the Testing Center.

What We’re Looking For:

• Associate’s degree and at least two (2) years of office experience, or an equivalent combination of education and experience that demonstrates your ability to excel in this role.
• Knowledge of testing principles and practices.
• Excellent organizational skills and attention to detail.
• Exceptional written and verbal communication skills.
• Strong customer service mindset, with the ability to work with a diverse population.
• Proficiency in computer operations and software applications.
• The ability to maintain confidentiality.
• Ability to work one evening per week.

Required Certification:

• Must be certified to administer Pearson VUE, CLEP, and DSST within three (3) months of hire.

Why Join Highland Community College?

• Be part of a welcoming and supportive environment.
• Gain valuable experience while helping students succeed in their academic journeys.
• Become a valued member of a campus community that is committed to shaping the future of our communities by providing quality education and learning opportunities.

Salary & Benefits:

• Salary Range: $16.34 - $24.52 per hour

• Comprehensive benefits package. Details are available at www.highland.edu/employment.

How to Apply:

Visit our website at www.highland.edu/employment. Applications are not complete until the following materials are submitted.

• Online application
• Cover letter
• Resume
• Unofficial transcripts
• Contact information for three professional references

For alternative application methods or questions, contact Human Resources at 815-599-3426. Applications must be received by July 23, 2025.

Equal Opportunity Employer:
Highland Community College is an Equal Opportunity Employer. Applications from veterans, minorities, individuals with disabilities, and other diverse groups are strongly encouraged.